Updated: Issues with T-Mobile

Despite sending T-Mobile an E-Mail indicating my intentions regarding the unordered T-Mobile dash sent to me I received a $200 dollar charge for the phone.  A call to Customer Care yielded less results than talking to a brick wall.  Frustrated, I searched the Internet and found the Entire T-Mobile Executive Support Staff and also the entire T-Mobile Customer Relations Executives and sent them this E-Mail:

To Whom It May Concern

I sent a communication to your company March 9th 2008 regarding my issues with your company and your support reps.  To refresh your memory I have included the e-mail below.  The only response that I have had on this is a voice mail message from Maria at executive support indicating that my issue was being researched.
Today I logged into your website to check my account and was shocked to find my bill 200 dollars more than it normally is.  I instantly called T-mobile Client Care to determine the cause of this charge, the extra charges related to the phone in question.  I spoke with xxxxx Operator Number xxxxxx, and was informed that there was no way for client care to reverse the charges.  After explaining the situation and the Federal Trade Commission Rules regarding Unordered Merchandise I was met with an unsympathetic response of “Return the phone if you don’t want to be charged.  There is nothing I can do for you.”  I asked that there be some way to put a communication to Maria to have her contact me on Monday so that we may discuss the situation further and was met with a response indicating that there was no way for client care to get into contact with Executive Support. 

I am deeply concerned that while my issue is being investigated I am forced to pay the charges for this phone that according to my Rights under Federal Law indicate should be my property free of charge.  This action strikes me as a bad faith gesture on the part of T-mobile as my issue is being reviewed and investigated.  However what is even further troubling is the fact that I am unable to get into contact with the person handling my issue unless by e-mail and have to wait 3-5 business days before I can be contacted.  Reading through the guidelines regarding Unordered Merchandise it was also indicated that I did not have to notify T-Mobile of my intentions to consider this phone a gift and did so as a good faith gesture between our two parties and not have this issue escalate further than it is necessary to go.

I respectfully request to have Maria contact me as soon as possible so that I may discuss this issue with her further.  My mobile phone number is xxx xxx xxxx.  The best time to contact me is after 5 P.M. Pacific time.
Thank You,

Kim Nguyen

Within 24 hours I recieved a call from a customer care rep and stuck to my guns reiterating the fact that i was entitled to the item under federal law and 10 minutes later the charges were reversed.